Privacy Policy

A legal disclaimer

VisaConnex – Privacy Policy

Last Updated: March 2025

1. Purpose of This Policy

This Privacy Policy outlines how VisaConnex collects, uses, stores, and discloses your
personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect identifying information, contact details, sensitive information (including health and criminal record information), financial documents, educational and employment records, and website usage data.

3. How We Collect Personal Information

We collect information directly from you, authorised third parties, public sources, and
government bodies such as the Department of Home Affairs.

4. Why We Collect Personal Information

We collect information to provide migration advice, assess eligibility, prepare and lodge visa applications, communicate with government agencies, and comply with legal obligations.

5. Use and Disclosure of Personal Information

Personal information may be disclosed to Australian and overseas government authorities, education providers, employers, professional advisers, and IT service providers. VisaConnex never sells personal information.

6. Overseas Disclosure

Information may be disclosed overseas when relevant to your visa application or when instructed by you.

7. Security of Personal Information

VisaConnex uses secure digital systems, restricted access, encryption, and proper destruction procedures to safeguard personal information.

8. Access and Correction

You may request access to or correction of the personal information we hold. Requests will be addressed within 30 days.

9. Website and Cookies
Our website may use cookies and analytics tools to enhance functionality. You may disable cookies in your browser.

10. Direct Marketing
VisaConnex may contact you with updates or legal changes. You may opt out anytime.

11. Anonymity and Pseudonymity

Where practical, you may remain anonymous for general enquiries; however, identity is required for migration services.

12. Complaints Handling

Complaints about privacy breaches may be directed to VisaConnex’s Privacy Officer at admin@visaconnex.com. You may also contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

VisaConnex may update this policy to reflect legal or operational changes.

14. Contact Details

VisaConnex Email: admin@visaconnex.com Website: visaconnex.com